Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email onlineorders@nikkawhiskyusa.com before the order ships.

Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email onlineorders@nikkawhiskyusa.com and we will make it right.

Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to onlineorders@nikkawhiskyusa.com.

If your order arrives damaged, our team will work to make it right! Send us an email onlineorders@nikkawhiskyusa.com with a photo of the damaged order and we will coordinate a reshipment within 3 business days.

Orders only fulfill to the continental US only. Please note we cannot ship to a PO Box. We ship to the following states: AL, AZ, AR, CA, CO, CT, DE, DC, FL, GA, ID, IL, IN, IA, KY, LA, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, VT, VA, WA, WV, WI, WY

Orders are fulfilled in 3-5 days. Standard delivery can take another 3-8 business days, depending on location. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery.

We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to onlineorders@nikkawhiskyusa.com.

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.